Shipping policy

Last updated: 15 October 2026

1. Shipping destinations

We ship to the countries available at checkout. If your country is not listed, we cannot ship there yet.

2. Shipping costs

Standard shipping is free to all available destinations. The final amount, including any optional extras you choose, is always shown before you pay.

3. Delivery times

  • Order processing: 1 to 3 business days after payment is confirmed.
  • Delivery: 4 to 8 business days after dispatch, depending on the destination country and city.

These times are estimates. They may be a few days longer for remote, rural or island areas, due to customs checks or during peak seasons such as Christmas. If your order has not arrived 30 days after purchase, you may cancel it and we will refund you in full.

4. Tracking

When your order ships, we will email you the tracking number. Some parcels may change carrier when they reach the destination country; tracking will then update with the local carrier's number.

5. Orders with several items

Orders with several items or designs may arrive in separate parcels on different days. An order is only complete once you have received all parcels.

6. Import duties and taxes

Shipments within the European Union are not subject to customs duties. For destinations outside the European Union (for example the United Kingdom, Switzerland, Norway, the United States, Canada, Australia or Latin America), the authorities of the destination country may charge import duties, taxes or customs handling fees. Unless checkout states that they are included, these charges are paid by the recipient and are not collected by us. If you refuse to pay them and the parcel is returned to us, we will refund the price of the products minus the return costs charged to us by the carrier.

7. Delivery address

Please check your address and phone number carefully when ordering. If there is a mistake, email us as soon as possible: we can correct it as long as the order has not shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

8. Shipping protection (optional)

Your rights do not depend on this service. By law, we are responsible for your order until you receive it: if it is lost in transit or arrives damaged, we will send you a new one or refund you, whether or not you purchased shipping protection.

Shipping protection (€4.95) is an additional, voluntary service that adds two benefits:

  • Priority replacement: if your parcel is lost or arrives damaged, we send the replacement immediately, without waiting for the carrier to finish its investigation (which can take several weeks).
  • Theft after delivery: it covers theft of the parcel after tracking shows it as delivered to your address, which is normally not covered.

To use it, email us at holasoportee00@gmail.com within 30 days of the estimated delivery date, with your order number and, if the parcel is damaged, a photo. It does not cover errors in the address provided by the customer or parcels held or refused at customs.

9. Contact

For any questions about your shipment, email us at holasoportee00@gmail.com. We reply within 48 business hours.